A little water at the outdoor unit can be normal condensation, especially in Qatar's humidity — but heavy dripping, water pooling, or leaks indoors point to a drainage or refrigerant issue. The key is where the water is and how much.
When it's normal
In humid weather the outdoor unit can shed some condensate, and during a heat-pump defrost cycle in winter it's normal to see water. A light, occasional drip usually isn't a concern.
When it's a fault
Steady heavy dripping, water pooling around the unit, ice that melts and floods, or any water leaking from the indoor unit indicates a blocked drain, a frozen coil (low refrigerant or airflow), or an install/slope problem.
Safe checks
Look for ice on the pipework or coil (a sign of low refrigerant/airflow), and check the condensate drain isn't blocked. If water is coming indoors, switch the unit off to protect the property.
How AGM fixes it
We clear and treat drains, correct install slope, and diagnose any freezing caused by refrigerant or airflow faults. Related: AC leaking indoors.
Frequently asked questions
A little condensation can be normal in humid weather or during a winter defrost cycle. Heavy or constant dripping, or water indoors, is not and should be checked.
Usually a frozen coil melting (from low refrigerant or poor airflow), a drainage problem, or an install slope issue. It needs diagnosis if it's persistent.
Yes — ice forming and melting signals a refrigerant or airflow fault. Running a freezing system can damage the compressor, so get it checked.
Yes. AGM clears and treats condensate drains, corrects installation faults, and fixes the underlying causes of freezing.